![]() ![]() Please attach this file in any Support Requests you submit regarding a crash, and if necessary we’ll reach back out for more information.The log file name specifies the game, platform you’re playing on, build version, and the date/time of the crash, and is specific to every instance – so if your game crashed earlier in the day and you’ve been playing since, you can still go back and find this file by matching it to when your issue occurred.The file can be found in this directory: C:\Users\\Games\Age of Empires 2 DE\logs.If your game is crashing, there’s a specific log file that’ll help us understand why and it looks like this (example): AoE2DESteam-46906-2021.04.06-15.46.57.mdmp.Here’s information that will help you work with our Teams when filing Support Requests – This shift toward working directly with our players to dig into the issues you’re reporting has allowed us to improve stability more quickly, and we’re anxious to keep this up. Opt in or select the enhanced_logging beta, and Steam will automatically update your buildĪs a reminder, player-reported issues (when they’re informational only) can be difficult for us to diagnose, and log files alongside a little bit of back and forth with our Support Team remain incredibly helpful.You’ll then see that you’ve been given access to enhanced_logging and a button will appear asking you if you’d like to opt in.In the available field, enter this beta access code: 4YH2SkfG7CK5yanvrXE9qj8b.In the window that appears, select the BETAS tab on the left. ![]() Right-click the game title and select Properties at the bottom of the menu.To do that, locate Age of Empires II: Definitive Edition in your Steam Games Library.In some circumstances, we need additional logging information to better understand your problem, and that’s when we ask that you use the Enhanced Logging build.NOTE: The Enhanced Logging build generates very large log files – once you’ve submitted a relevant Support Request, you’ll want to switch back to the regular build, and once you’ve sent any relevant log files you can delete them to save HDD space.Our Support Team may ask you to try again using our Enhanced Logging build, which provides additional logging information. ![]()
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